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Definition |
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A top to bottom review of KDOT by KDOT and its advisory group.
The goal is to find ways for the Department to provide better customer service
and become a more efficient agency.
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The Partnership Project will focus on finding ways to better
serve both internal and external customers.
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While it will examine ways to cut costs, it is NOT designed
as a workforce reduction plan. In other words, it's not a matter of how
many people are working at KDOT-it's a matter of how those people are working
for each other and for customers and partners outside of the agency.
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Project Structure |
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An external advisory group chaired by Mike Lackey, former
Assistant Secretary of Transportation/State Transportation Engineer, will
provide input and evaluate information gathered from internal and external
customers.
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An internal advisory group of KDOT employees will provide
input and evaluate information gathered from internal and external customers.
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An outside consultant will facilitate the information gathering
process.
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Information will come from one-on-one interviews, focus groups
and surveys of stakeholders both inside and outside of the agency.
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After evaluating information, the advisory groups will make
recommendations. The Secretary will consult the Governor and decide which
ones to implement immediately and which require more study.
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Secretary's promises for the project |
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Open and transparent. As information is gathered and
synthesized, findings will be provided internally and externally as quickly
as possible to minimize fear and build understanding for the recommendations.
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Timely. The schedule anticipates a completion date
of November 2003.
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Stakeholders will be heard. KDOT will seek information,
opinions and suggestions from all corners of the state and from both internal
and external sources.
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Action and accountability will go hand in hand. Once
recommendations and an implementation schedule are adopted, KDOT will provide
updates of the progress.
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Honest assessments… real results. Above all, The
Partnership Project aims to get honest assessments about the way KDOT does
business which can then be turned into real results thereby improving the
agency.
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Final analysis |
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At the end of the Partnership Project, we aim to have a working
blueprint on how we will make the business of KDOT even better and more
consumer oriented
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The results will go beyond a "final report" with ideas put
into action on both small and large scales.
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KDOT will provide regular updates on idea implementation
so that all who are interested can see the progress KDOT is making toward
making government work better |
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"...to provide a statewide transportation system to meet the needs of Kansas."
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